Using f11 means you agree to the terms below. We want you to have a clear understanding of your rights and responsibilities at all times – which is why everything is written in plain, straightforward language.
Keep these six points in mind before reading the full details.
These Terms & Conditions apply to all services on the f11 platform (https://f11.site) and its mobile application. Please read these terms carefully before using any f11 service. By accessing or using the platform, you are considered to have accepted these terms.
F11's services are intended for personal entertainment purposes only. Commercial or professional use requires a separate agreement. f11 reserves the right to refuse service to anyone at any time, without providing a reason.
Important: These Terms & Conditions were last updated in January 2026. Previous versions are no longer in effect.
By using f11's services, you confirm that you are at least 18 years old, of sound mind, and voluntarily accepting these terms. If you disagree with any part of these Terms & Conditions, please refrain from using f11's services.
To create an f11 account, you must provide accurate and truthful information. Providing false information may result in account termination, and any winnings or balance associated with that account may be forfeited.
To update the mobile number or email address registered to your account, you must submit a request through KYC verification. Changes will only take effect once confirmed by the support team.
Selling, transferring, or renting your account is a direct violation of f11's terms and will result in permanent account closure.
Deposits to your f11 account must be made using a bKash, Nagad, or Rocket number registered in the account holder's own name. Funds sent from third-party numbers will not be accepted and will be returned.
F11 does not charge any hidden fees for payment processing. However, your mobile banking provider may apply their own charges in accordance with their policies.
Once a withdrawal request is submitted, it may not be possible to cancel it. Please make sure all details are correct before confirming your request.
If any suspicious transaction is detected, f11 may place a hold on that transaction and initiate an account review. Withdrawals may be delayed until this process is complete.
F11's bonus offers are subject to specific terms and conditions. Claiming a bonus means you have accepted those terms. Each bonus offer has its own wagering requirements, validity period, and game restrictions.
Examples of Bonus Abuse: Using multiple accounts to claim the same bonus, exploiting loopholes in bonus terms, or attempting to wager bonus funds through low-risk betting patterns.
F11 reserves the right to modify or cancel any bonus program at any time. For ongoing bonus cycles, changes will generally take effect after the current cycle ends.
Certain general rules apply to all bets placed on f11. Acceptance of a bet confirms that f11 considers it valid. However, f11 reserves the right to void any bet placed at incorrect odds resulting from a technical error.
The cash-out feature lets you settle your bet before a match ends. The cash-out amount is determined by the current market value at the time of the request. Once a cash-out is confirmed, it cannot be reversed.
F11's casino games are operated by third-party software providers. Each game has its own RTP (Return to Player) rate, which can be found in that game's information section.
If a game becomes temporarily unavailable due to a server issue on the game provider's end, f11 is not in a position to offer compensation — that responsibility lies with the provider.
F11 believes gaming is a source of entertainment – not a guaranteed way to make money. We always encourage our members to play responsibly and stay within their limits.
To learn more about Responsible Gaming, Responsible Gaming Visit the page.
F11 takes your personal information very seriously. Your name, mobile number, payment details, and betting history will never be sold or shared with third parties.
Your data is used solely for the following purposes:
For full details on how your information is collected, stored, and used, please see our Privacy Policy Read the page.
F11 may temporarily or permanently close an account for the following reasons:
In the event of permanent closure, any valid account balance (excluding bonuses) will be returned after the investigation is complete. If you wish to dispute an account closure, please email support@f11.site.
F11 reserves the right to update these Terms & Conditions at any time. Minor changes may be made without prior notice. For significant updates, members will be notified via email or in-app notification.
Continuing to use f11 after a terms update means you have accepted the new terms. We recommend checking this page regularly to stay up to date.
If you have any questions or concerns about these Terms & Conditions, please contact us: support@f11.site
The governing language of these Terms & Conditions is Bangla. If a translation is available in another language, the Bangla version will prevail in the event of any conflict.
Things new members commonly want to know.