F11 FAQ – All Your Questions Answered in One Place

To view live scores and real-time stats on f11, head to the Sports section. A red "Live" tag will appear next to ongoing matches — click it to open the detailed match screen.

The detailed match screen shows: current score, time elapsed or over count (for cricket), wicket or goal timeline, and a momentum graph. For cricket, ball-by-ball data is also included.

On selected matches Live Video Streamis also available. You need to be logged in to your account to watch a stream, and you must have an active balance on the relevant sport. When a stream is available, a camera icon will appear on the match card.

You can also find live match listings on the Sports Events page in the mobile app or browser – for more details, Sports Events visit the page.

Total in f11's VIP program Five tiers There are: Bronze, Silver, Gold, Platinum, and Diamond. Every bet earns a set number of points, and your tier is determined by the points you accumulate.

• Bronze: Available right after registration: weekly cashback offers and basic bonuses.
• Silver: Bet ৳10,000+ per month to qualify. Enjoy higher cashback rates and faster withdrawal access.
• Gold: Unlocked when your monthly bets reach ৳50,000+. Comes with a personal account manager, exclusive event access, and special matchday offers.
• Platinum: Designed for high-volume bettors. Includes custom bonuses, higher withdrawal limits, and priority support.
• Diamond: The highest tier. Enjoy fully personalized benefits, negotiated odds boosts, and exclusive invitation-only events. For more details, High Roller View the page.

The more you play, the faster you'll move up. Check your current tier and how far you are from the next level in your account's Rewards section.

Forgotten your password? No need to worry — the recovery process is simple and takes no more than 5 minutes.

Follow these steps:

1. Go to the f11 login page and click the "Forgot Password?" link.
2. Enter your registered mobile number or email address.
3. A 6-digit OTP code will be sent to your mobile or email – usually within 30 seconds.
4. Enter that code in the designated field. The code is valid for 10 minutes.
5. Enter a new password – at least 8 characters, ideally including one uppercase letter and one number.
6. Confirm — your password will be updated immediately.

If you don't receive the OTP, check your spam folder or click the "Resend" button. If it still doesn't come through, contact Help Centre Contact us.

Visit the top menu or homepage to view all current offers and promotions on f11 Rewards Visit the page. If you are logged in, you will also see customized offers based on your account level.

F11 generally offers three types of promotions:

• Weekly Offers: New offers drop every Monday or Tuesday. Reload bonuses, cashback, and free bets tend to feature most often.
• Event-Based Offers: Special offers for major tournaments (IPL, World Cup, Euro). These typically go live 2–3 days before the event kicks off.
• Daily Offers: Login bonuses and daily challenges give you the chance to earn small rewards every day.

Offers are typically valid for 7 to 14 days. Keep app notifications turned on so you're alerted as soon as a new offer goes live.

To view your full betting and transaction history on f11, log in to your account and click the profile icon in the top right corner.

You will find two separate categories:

• Bet History: You'll see a full list of your past bets – including the match, stake amount, odds, and whether you won or lost. You can filter by date. For more details, Financial Transactions Go to the page.
• Transaction History: A summary of all your deposits and withdrawals, showing the date, amount, payment method, and status (completed / pending / cancelled) for each transaction.

Data is stored in your account for up to 12 months. If you need older records, submit a request to support – a detailed report is usually sent within 48 hours.

F11 charges no processing fees or hidden charges for withdrawals. The full amount you request will be sent directly to your mobile banking account.

Limits & Timeframes:

• Minimum Withdrawal: ৳500
• Maximum (before KYC verification): ৳10,000 daily
• Maximum (after KYC verification): Up to ৳5,00,000 per day (may increase depending on VIP level)
• Processing time: Typically 10–30 minutes; up to 2 hours during peak times or late at night

BKash or Nagad may apply their own transfer charges — but those are the payment gateway's own fees, not f11's. Before withdrawing, check your balance and keep account verification in mind — having KYC completed speeds up the process considerably.