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F11 Privacy Policy – How Your Information Is Kept Safe

Your personal information is the most valuable trust you place in us at f11. Find out exactly what data we collect, why we collect it, and how it's kept secure – all explained in plain, simple terms.

Last Updated: January 2026 SSL 256-bit Secured
Your Data Is Never Sold
f11 never sells or rents your personal information to third parties.
Core Commitment

What f11 Guarantees Regarding Your Privacy

F11's six core commitments to protecting your information.

Encrypted Data Storage
All personal data stored at f11 is secured with AES-256 encryption. The database cannot be read directly — only authorised systems are granted access.
No Sale to Third Parties
f11 never transfers your name, mobile number, email, or financial information to third parties for marketing or commercial purposes. This is an unwavering policy.
Limited Internal Access
Within f11, only staff members who require access for their specific role can view particular data. Comprehensive access logs are maintained and audited on a regular basis.
Right to Erasure
You may request that your personal data stored on f11 be deleted. Such requests will be honored unless retention is required by law.
Secure Data Transfer
Every connection from your browser or app to the f11 server is protected via HTTPS, so no one can intercept or read your data in transit.
Breaches Are Reported Promptly
In the event of a data breach, f11 will notify affected members within 72 hours and take immediate steps to resolve the issue.
Table of Contents
Section 1
Introduction & Scope

This Privacy Policy applies to the f11 platform (https://f11.site) and its mobile application. By using f11, you consent to the collection and use of your information as described in this policy.

F11 believes your personal data belongs to you. We only collect what is strictly necessary to operate the platform – nothing more. Our goal is to deliver the best possible experience, not to profit from your information.

This policy was last updated in January 2026. By registering with or using f11's services, you are considered to have accepted this Privacy Policy.

F11 never sells your information to third-party advertisers or brokers. This is f11's most fundamental commitment, and there are no exceptions.

Section 2
What Kind of Data Does f11 Collect?

F11 only collects information that is genuinely necessary to provide its services. This data falls into three categories:

Data Type Example Time of Collection
Identity Information Name, date of birth, NID number Registration & KYC
Contact Information Mobile number, email address At Registration
Financial Information BKash/Nagad number, transaction history At Payment
Usage Data Betting history, login times, preferred games Platform Usage Time
Technical Information IP address, device model, browser Automatically

F11 does not collect photos or videos — only identity document images uploaded for KYC verification are stored securely, and they are used solely for that purpose.

F11 will never call you or send an SMS asking for personal information, passwords, or OTPs. If you receive any such communication, it may be a fraud attempt.

Section 3
Why Is This Data Collected?

F11 collects your data for specific reasons. Every piece of data collected has a clear purpose, and it is not used for anything beyond that purpose:

  • Account Management: Your identity and contact details are used to create your account, verify logins, and ensure account security.
  • Payment Processing: Financial information is required to process deposits and withdrawals accurately, and also helps prevent fraudulent activity.
  • KYC Requirements: Identity verification is required to operate a secure financial service – and it's also there to protect you.
  • Support Services: Our support team requires access to your account history in order to resolve your issues.
  • Security & Fraud Prevention: Technical data is used to detect unusual login attempts and flag suspicious activity.
  • Platform Improvement: f11 analyzes usage statistics to improve your experience — only aggregated, non-identifiable data is used in this process.
  • Legal Obligation: Data may be disclosed under a lawful directive from the relevant authorities — but only through a valid legal process.

F11 never shares your information with third parties for marketing purposes. Your email address or phone number will not be passed on to any other company.

Section 4
Data Storage & Security Measures

F11 employs multiple layers of security to protect your data. Rather than relying on a single safeguard, f11 uses a "defense in depth" approach – meaning if one layer is breached, the next layer continues to provide protection.

  • All data is stored with AES-256 encryption — bank-grade protection.
  • Direct database access is restricted to designated staff only, and every access is logged
  • Passwords are never stored in plain text — only salted hashes are kept
  • Servers undergo regular security audits (penetration testing)
  • Real-time monitoring runs continuously to detect suspicious activity
  • Backup data is stored encrypted at a separate, secure location

How long your data is retained matters too. f11 keeps financial transaction records for up to 5 years as required by law. Once an account is closed, any data that is no longer needed is deleted within a defined timeframe.

Your Responsibility: Keep your account password strong and never share it with anyone. Only contact f11 through official channels.

Section 5
Data Sharing Policy — With Whom and Why

F11 does not share your information with third parties – however, limited data sharing is necessary in specific cases to operate the service. Each instance is defined by a clear purpose and scope.

  • Payment Processor: A minimal amount of financial information is shared to process transactions via bKash, Nagad, or Rocket — this is entirely secure and used solely for payment processing.
  • Game Provider: Only the information necessary to manage a game session is shared with Live Casino or slots game providers — no personal identifying information is passed on.
  • Legal Authority: Providing information in response to a valid court order or government investigation is a legal obligation. In such cases, f11 will make every reasonable effort to notify the affected user.
  • Technology service providers: Cloud storage or security software providers may sometimes handle encrypted data — they are bound by contract and cannot use it for their own purposes.

F11 never shares your information with ad networks, data brokers, or any other gaming platforms. This commitment is clear and unconditional.

If f11 goes through an acquisition or merger, your information may be transferred to the new owner. However, the terms of this policy will remain in effect.

Section 6
Cookies & Tracking Technologies

The f11 website and app use cookies and similar technologies. Cookies are small data files stored on your device that help the platform function more effectively.

Essential Cookies Analytics Cookies Preference Cookies Security Cookies
  • Essential Cookies: Maintaining login sessions and storing security tokens are essential functions — the platform cannot operate without them.
  • Analytics Cookies: Data on which pages are visited most and where users run into issues is used to improve the platform.
  • Preference Cookies: Remembers your language preference and dark mode setting so you don't have to reconfigure them each time.
  • Security Cookies: Used for CSRF protection and bot detection.

You can block cookies through your browser settings, though doing so may cause some f11 features to not work properly. The f11 app uses secure local storage instead of cookies.

Section 7
Your Rights — You're in Control of Your Data

F11 believes you should have full control over your own data. The following rights are yours, and f11 is committed to upholding them:

Right to Access
You may request to know what personal information f11 holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request the deletion of your data, provided there is no legal obligation requiring us to retain it.
Right to Restrict Processing
You can request that f11 stop using your information for specific purposes.
Data Portability
You may request a copy of your data in a machine-readable format.
Right to Lodge a Complaint
If you believe your privacy has been violated, you can file a complaint directly with f11.

To exercise any of these rights, email support@f11.site. f11 typically responds within 30 days.

Section 8
Protection of Minors' Data

F11 strictly does not provide services to anyone under the age of 18. Collecting personal information from minors is against f11's policy.

If we become aware that we have inadvertently collected information from a minor, that data will be promptly deleted and the associated account will be closed.

If you suspect a child or teenager in your household is using f11, contact us immediately at support@f11.site. We will take swift action.

Section 9
Privacy Policy Updates

F11 may update this Privacy Policy from time to time, due to service improvements, new legal requirements, or changes in technology.

For any significant changes, f11 will notify members in advance via email or in-app notification. Continued use of f11 after such changes will be considered acceptance of the updated policy.

The latest version of this policy is always available on this page. Check the "Last Updated" date at the top of the page.

Section 10
Privacy Contact

For any questions about the Privacy Policy, requests regarding your personal data, or any concerns, please get in touch with f11:

  • Email: support@f11.site
  • Live Chat: Chat button at the bottom-right of the platform
  • Response Time: Typically within 24–48 hours

F11's commitment to protecting your data is unwavering. If you ever have a concern or suspect something is wrong, don't hesitate to reach out – we're here for you.

FAQ

FAQ

What users most often want to know.

Yes, f11 has dedicated apps for both Android and iOS. To get the Android app, visit the f11 website and tap the "Download App" button — an APK file will begin downloading. Before installing, go to your phone's settings and enable "Unknown Sources" or "Install from unknown sources," as the app is installed outside of the Google Play Store. Tap the downloaded APK file, select "Install," and it will be ready within minutes. iOS users can search for "f11" on the App Store and download the official app. The app is lightweight (around 35–45 MB), runs smoothly, and performs well even on a 3G connection. Once installed, simply log in with your existing f11 account — no new account is needed.

At f11, this type of bet is called an Accumulator, or "Acca" or "Parlay" for short. The process is straightforward – go to the Sports Betting section and click on the odds you want for your first match. That selection will be added to your bet slip. Then continue picking from the second, third match, and so on – each selection gets added to the slip. Once you have two or more selections on the slip, an "Accumulator" or "Parlay" option will appear automatically. Enter your total stake and all the odds will be multiplied together to show your total potential winnings. Keep in mind that in an accumulator, every single selection must be correct – one wrong pick and the entire bet is lost. It's best to start with 2–3 selections to get the hang of it. At f11, you can typically build an accumulator with up to 15–20 selections.

Your Data Is Safe – Play with Confidence at f11

Your privacy is protected at f11. Join today and enjoy secure gaming on Bangladesh's most trusted platform.

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