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Your Safety Is Our Priority

F11 Responsible Play – Play Safe, Stay Within Your Limits

Playing on f11 should be fun, not stressful. Use the responsible gaming tools and resources available to stay in control and enjoy the experience on your own terms.

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18+
Adults Only
Limit
Set Your Own Deposit Limit
Break
Take a Break Anytime
Support
Bengali Support Available 24/7
Core Principles

The Six Pillars of f11's Responsible Gaming Policy

We believe entertainment and safety can go hand in hand – these six principles make sure of it.

Play Within Your Budget
Before playing on f11, set a fixed budget that you can afford to lose without affecting your daily life. Winning is great, but losing shouldn't ruin your day.
Set a Time Limit
Decide in advance how long you want to play each day. With session reminders enabled on f11, the app will automatically notify you once your set time is up.
Gaming Is Entertainment, Not a Profession
Playing on f11 is a form of entertainment. Treating it as a reliable source of income increases the risk of disappointment. Play for the enjoyment of it.
Don't Chase Your Losses
"Chasing losses" – placing more bets to recover money you've already lost – is the biggest danger. Stop right now and take a break.
Let Your Family and Loved Ones Know
Let someone you trust know about your gaming habits. An outside perspective can often help you spot a problem before it gets worse.
Seeking Help Takes Courage
If you feel like you're losing control of your gaming, contact f11 Support right away. Asking for help is not a sign of weakness – it's the right call.
Protection Tools

F11's Responsible Gaming Tools

All of these tools are completely free and available to use at any time.

Deposit Limit
Set how much you want to deposit daily, weekly, or monthly — it's entirely up to you. Limits take effect as soon as they're set. To increase a limit, you'll need to wait 24 hours; reducing one happens instantly.
Enable from Account Settings
Loss Limit
If your losses exceed a set amount, f11 will automatically stop betting for that session. It's the most effective way to prevent chasing losses.
From the Responsible Gaming Menu
Cooldown Period
If you need a short break, use Cooldown Mode. You can choose a period anywhere from 24 hours to 6 weeks. Betting is not possible during this time, but your account remains active.
Submit a Support Request
Self-Exclusion
If you'd like to take an extended break from f11, activate self-exclusion. You can lock your account for anywhere from 6 months to 5 years, or permanently. During this period, the account cannot be accessed.
Takes Effect Within 24 Hours
Time and Spend Reminders
Get regular reminders of how long you've been playing and how much you've spent. Set your preferred break intervals and spending amounts to stay on top of your activity.
App Notification Settings
Gaming History & Reports
View your full betting history along with a summary of total deposits and withdrawals at any time. Understanding your own patterns makes it easier to stay in control and make informed decisions.
In the Account History Section
How to Use

How do I set a deposit limit?

Set your own limits in just a few simple steps.

1
Log In to Your Account
Log in to the f11 website or app using your username and password.
2
Open the Profile Menu
Click your profile icon in the top right corner and select the "Settings" or "Responsible Gaming" section.
3
Enter Limit Type and Amount
Choose daily, weekly, or monthly — whichever limit type works for you — and enter your maximum spend amount.
4
Confirm
Clicking "Save" or "Confirm" will apply the limit immediately. You will receive a confirmation message.
5
If You'd Like to Make Changes
Limits can be decreased immediately. Increasing a limit requires a 24-hour waiting period – this is an intentional safety measure.
Self-Exclusion

How to Set Up Self-Exclusion

Follow these steps for a longer break.

Self-exclusion means taking a complete break from f11 for a set period of time. During this period, you cannot log in to your account or place any bets.

To self-exclude, email support@f11.site directly or let us know via live chat. Specify how long you'd like to take a break — 6 months, 1 year, 5 years, or permanently. The f11 support team will lock the account within 24 hours.

Attempting to open a new account during a self-exclusion period is a violation of f11's terms. Your account cannot be reactivated before the exclusion period ends.

A family member can request self-exclusion on your behalf, but identity verification will be required.

Know Yourself

Is Gaming Becoming a Problem? Watch for These Signs

If any of the signs below apply to you, it may be time to consider taking a break.

  • Worrying about where the money for your next bet will come from
  • Placing larger bets to try to win back money you've lost
  • Hiding Your Gaming from Family or Friends
  • Skipping meals, sleep, or work to bet
  • Repeatedly betting beyond the limit you set for yourself
  • Feeling Restless or Irritable When Not Gaming
  • Betting with borrowed money or draining your savings

If you recognize two or more of the signs above in your own life, reach out to f11 support or talk to someone you trust.

Awareness Check

Take a Quick Look – Is Your Gaming Under Control?

Answer the following questions honestly in your head.

  • 1Have you bet more than your budget in the past week?
  • 2Has anyone in your family expressed concern about your betting?
  • 3Using betting to recover emotionally after a loss?
  • 4Finding It Hard to Enjoy Yourself Without Betting?
  • 5Lost track of how much you spent on betting last month?

If even one answer is "Yes": It may be time to take a closer look at your gaming habits. Set a deposit limit or cooling-off period on f11 to stay in control.

All "No": You're playing responsibly – keep it up and continue making use of the tools available.

Details

F11's Responsible Gaming Commitment

F11 is more than just a betting platform – we want every member to enjoy a healthy, positive gaming experience. Responsible play doesn't mean playing less; it means playing mindfully, within your own limits.

Online gaming is growing fast in Bangladesh. With smartphones widely available and mobile banking making transactions seamless, placing bets from anywhere has never been easier. But greater convenience comes with greater responsibility — staying aware of your own gaming habits matters more now than ever before.

F11's responsible gaming program was built with real problems in mind. We noticed that some members struggle to stop after a loss and keep placing more bets. Our Loss Limit and Cooldown tools were created specifically to prevent this "loss chasing" behaviour.

A dedicated part of our support team is specially trained in responsible gaming assistance. They speak Bengali and are always ready to help any member without judgment. If you feel you're struggling, reach out to us right away — help is available, no questions asked.

Family members can play an important role too. If someone in your family is concerned that a loved one's gaming habits are becoming problematic, they're welcome to contact us. Once identity is verified, f11 will take the necessary steps.

F11 believes responsible gaming is a shared effort — the platform has its own obligations, but a member's personal awareness is just as important. We can provide the tools and share the knowledge, but ultimately the decisions are yours to make.

f11's Commitment: We will never run marketing that encourages risky behaviour. All our bonus offers come with clear, transparent terms, and we do not send promotional messages to members who have self-excluded.

Need Help?

The f11 Support Team is available around the clock. Reach us via live chat or email in Bangla.

support@f11.site
Live Chat – 24/7
Keep in Mind
  • Gaming Is Entertainment, Not Income
  • Never go beyond your budget
  • Don't chase your losses
  • Taking a Break Is Always the Right Decision
  • It Takes Courage to Ask for Help
FAQ

FAQ

Questions members ask most often.

When you register for the first time at f11 and make your first deposit, the welcome bonus is automatically credited to your wallet — no code or separate request needed. Once the deposit is confirmed, the bonus amount will appear as your "Bonus Balance," shown separately from your main balance. You can use this bonus to place bets, but it cannot be withdrawn directly — you must first meet the wagering requirement by betting a specified amount. The wagering details are listed alongside the bonus offer. For example, a 3x wagering requirement means you need to bet three times the bonus amount before any winnings can be withdrawn. The bonus has an expiry period, and if the wagering requirement is not met within that time, the bonus will be cancelled automatically.

f11's responsible gaming tools are thoughtfully designed to make a real difference. Once a deposit limit is set, it takes effect immediately — from that day on, you won't be able to deposit beyond the amount you've chosen, even if you want to. You can lower your limit at any time, but increasing it requires a 24-hour waiting period. That delay is intentional — it's there to prevent impulsive decisions made in the heat of the moment from leading to overspending. The same rule applies to cooldown periods: once activated, they cannot be cancelled before the period ends. Self-exclusion is even stricter — once enabled, the account cannot be reopened before the specified duration is up. To use any of these tools, go to your account settings or contact support.

Play Responsibly – Enjoy f11

F11's safe gaming tools are always within reach. Join today and enjoy the experience while staying within your own limits.

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